In the Rush To Offer Shiny New Apps Stop And Ask, 'What Can We Fix?'
Are you gobsmacked by all of the new apps that some cities and towns are rolling out to encourage citizens to connect with their governments? Eager for your government agency to join the party?
Based on interviews that my colleague Regina Maruca has been doing with some app veterans, we’d like to weigh in with a few words of caution.
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