SAP bolsters Enterprise Support with ONE program

SAP on Tuesday announced a new program that allows customers to handle both on-premises and cloud support issues through a single, integrated platform, and to make it easier for companies to adopt and manage hybrid environments.

"We think this is the future of support," said Augusto Abbarchi, SAP's global head of maintenance go-to-market strategy.  "It covers everything from SAP, all solutions, all deployment models."

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