SAP Survey Reveals Insurers Want ICT Infrastructure for Speed and Agility

[Allan Lamons]

The insurance industry worldwide, like so many other verticals, is in the midst of disruptive changes that are rapidly transforming the ways in which insurers package and sell products and services, and how they engage customers throughout the claims life cycle. In fact, all insurance lines of business are hotly contested, putting a (pardon the pun) “premium” on product innovation, delivery and enhancing the customer experience.