San Diego's SAP system has tripled workloads for some tasks, report says
San Diego’s US$50 million SAP system has ended up tripling employees’ workloads for certain types of tasks, but the city has also failed to devote enough attention to training, according to a consultant’s report released earlier this month.
Purchasing and contracting staffers are unable to easily generate reports from SAP that are crucial to the department’s operations, and have become “overwhelmed by the exhaustive and mainly transactional workload, resulting in burnout and low morale,” Huron Consulting Group’s report said.
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