Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprises

[Tawana Tunison]

The need for the integration of contact center solutions with customer relationship management (CRM) capabilities has never been more important. Improving the customer experience is a top priority of enterprises around the world. In short, being able to have the requisite business intelligence, a holistic and accessible view of a customer’s profile, to meet customer demands in a timely and appropriate manner has become paramount.