SAP’s recently announced plans to overhaul its support services have user groups giving the thumbs up, although it may be some time before many customers feel a big difference.Dubbed One Support, the effort is aimed at giving customers a single place to access support whether their problem concerns on-premises or cloud-based software. More than just providing convenience, this approach acknowledges the new complexities customers face as their SAP environments become a hybrid of deployment…See More

SAP is making good on a promise to migrate its Ariba e-commerce software to the Hana in-memory computing platform, and says an initial step has already produced staggering performance improvements.While SAP has said it would align Ariba with Hana since purchasing the company in 2012, the work to do so has now begun in earnest. Ariba' Spend Visibility product has made the move over, and users are "now processing key operational and…See More

SAP is moving its Ariba cloud spend management to its HANA in-memory analytics platform, plans to introduce new features and ultimately convince customers to buy in too.Ariba's move to HANA is a case of SAP eating its own dog food and then marketing the hell out of it.See More