SAP users hail upcoming support services upgrade
SAP’s recently announced plans to overhaul its support services have user groups giving the thumbs up, although it may be some time before many customers feel a big difference.
Dubbed One Support, the effort is aimed at giving customers a single place to access support whether their problem concerns on-premises or cloud-based software. More than just providing convenience, this approach acknowledges the new complexities customers face as their SAP environments become a hybrid of deployment models.
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