SAP users hail upcoming support services upgrade

[Toni Lenser]

SAP’s recently announced plans to overhaul its support services have user groups giving the thumbs up, although it may be some time before many customers feel a big difference.

Dubbed One Support, the effort is aimed at giving customers a single place to access support whether their problem concerns on-premises or cloud-based software. More than just providing convenience, this approach acknowledges the new complexities customers face as their SAP environments become a hybrid of deployment models.