IDG News Service - SAP's recently announced plans to overhaul its support services have user groups giving the thumbs up, although it may be some time before many customers feel a big difference.Dubbed One Support, the effort is aimed at giving customers a single place to access support whether their problem concerns on-premises or cloud-based software. More than just providing convenience, this approach acknowledges the new complexities customers face as their SAP environments become a hybrid…See More

(Reuters) - German business software maker SAP AG said Vishal Sikka, head of products and innovation, has stepped down and that it had named two new members to its executive board. Sikka was leaving SAP for personal reasons with immediate effect, the company said in a statement on Sunday. A computer scientist by training, Sikka was key in developing SAP's flagship product, Hana, which helps firms analyze large amounts of data quickly, and bringing it to market.See More

SAP on Tuesday announced a new program that allows customers to handle both on-premises and cloud support issues through a single, integrated platform, and to make it easier for companies to adopt and manage hybrid environments."We think this is the future of support," said Augusto…See More

SAP AG (SAP), the largest maker of business-management software, said first-quarter sales of cloud services in China more than doubled as a joint venture with the nation’s largest fixed-line carrier helped boost demand.The joint venture called China Datacom Corp. that was established with a subsidiary of China Telecom Corp. (728) in November is providing…See More